Returns, exchanges and warranty
If the hug is not right
Returns and exchanges go through the shop where you completed the order. Its return window, label options and refund method are listed on the product page and in your order history there.
If a seam gives way
Most plush makers stand behind their stitching. Contact the seller first; for a maker's guarantee, the brand named on the tag explains how to claim it.
Before you send it back
- Keep the tag and the packaging until the friend has passed its first week of hugs.
- Giant plush that arrived compressed may need a day to recover its shape — wait before deciding.
- Photograph any damage on arrival for the seller.
